Boutique South Island Tours
Health and Safety Policy Statement 2025.

Refund and cancellation information below.

Purpose

To South Island Boutique Tours policy for managing health and safety associated with all its activities.

Scope

All employees, suppliers, and tour visitors working for or on behalf of South Island Boutique Tours and all other persons working in connection with South Island Boutique Tours.

It has been completed to align with NZ’s Tourism Health and Safety framework. Policy statement

South Island Boutique Tours is committed to providing a healthy and safe working environment for all those involved with its activities including employees, contractors, volunteers and all other persons working in or visiting our workplaces.

We will achieve this through an effective partnership between management, our employees, and all those working for us that will promote a culture of zero harm and by taking all reasonably practicable steps to ensure the health and safety of all people associated with our operations.

We will:

• Comply with relevant legislation, regulations, codes of practice, and industry standards;

• Commit managers and employees, at all levels, to be responsible and accountable for the health, wellbeing, and safety of themselves and others;

• Establish, encourage, and support consultation and participation between

managers and employees and their representatives in all matters relating to health and safety;

• Ensure that appropriate resources and processes are in place to effectively identify, manage and monitor health and safety risks including the effective communication of risk treatments.

• Design, construct, maintain, and operate our assets to ensure a safe and healthy working environment;

• Establish, review, and continuously improve the health and safety framework, its systems and associated procedures, to manage health and safety in the workplace – including adopting applicable international best practice standards and setting and measuring (SMART – Specific, Measurable, Attainable, Relevant, Time-bound) targets;

• Report, record, and investigate all work-related incidents including: ill health, discomfort, injury, property damage, unsafe behaviours or conditions, and implement corrective action where appropriate

• Ensure all those engaged by South Island Boutique Tours are competent or are supervised by a competent person and provide appropriate and timely training to ensure on going competence;

• Ensure employees are trained and equipped to deal safely with situations that may arise out of the work they are doing or while they are at work;

• Promote and actively lead wellness initiatives among all employees to ensure a healthy and safe workplace and to encourage balanced lifestyle choices;

• Ensure effective treatment and rehabilitation of any injured employee to ensure an early and lasting return to work; and

• Through the above, build and foster a positive culture of excellence in health and safety

Workplace

A reference to a workplace includes all premises (whether owned, leased, or controlled by or on behalf of South Island Boutique Tours), including offices, operational sites, and company vehicles.

Roles and responsibilities

All employees, representatives, suppliers, and consultants

All employees, contractors, and consultants are to be familiar with and give effect to this policy.

General, group or department manager

Ensure that they and all staff understand and give effect to this Policy and any associated procedures.

Policy owner/s!Health and safety manager

Monitoring and updating of this policy and procedure. The Policy will be reviewed every two years.

Employees and representatives should make themselves familiar with South Island Boutique Tours policies, standards, procedures, guidelines and business rules, particularly those which govern and guide processes and functions in relation to their specific role. Ignorance of any South Island Boutique Tours policy or process is not an acceptable excuse if a breach occurs.

Breach of a South Island Boutique Tours policy may result in disciplinary action being taken against employees, up to and including dismissal and the termination of a representative's agreement/arrangement with South Island Boutique Tours.

South Island Boutique Tours reserves the right to review, amend or add to this policy at any time upon reasonable notice to employees and representatives.

Refund & Cancellation Policy

At Boutique South Island Tours, we are committed to providing exceptional experiences for all our customers. We understand that plans can change, so we aim to be as flexible as possible. However, we also have to manage our resources and bookings to ensure every customer receives the best service. Please carefully review our Refund & Cancellation Policy below:

Cancellations & Refunds

1. Customer Cancellations

• More than 7 Days Notice: If you cancel your tour or service more than 7 days prior to the scheduled departure date, you will be entitled to a full refund minus a small administration fee (usually 5-10% of the total booking amount) to cover the processing and time costs.

• 7 Days or Less Notice: For cancellations made 7 days or less before the departure date, we regret that no refund will be issued. This is because of the nature of our bookings, as many of our services are pre-arranged and non-refundable.

• No Show / Same-Day Cancellations: If you fail to show up for your tour or service, or cancel on the day of your booking, unfortunately, no refund will be provided. This policy is in place due to the fact that we have allocated time and resources specifically for your booking.

2. Changes to Bookings

• Date/Time Changes: If you wish to change the date or time of your booking, we will do our best to accommodate your request. Changes made more than 7 days in advance may be subject to an administrative fee. For changes requested within 7 days of your scheduled tour, we always try to but may not be able to accommodate your request, and a full charge will apply.

• Weather or Unforeseen Circumstances: If a tour is cancelled by us due to extreme weather conditions, natural disasters, or other circumstances beyond our control, you will be offered either a rescheduled date or a full refund. Please note that conditions such as light rain or mild weather do not typically warrant a cancellation unless deemed unsafe by our team.

3. Refund Process

Refunds will be processed within 5-10 business days after the cancellation request is confirmed. Please note that your bank may take additional time to process and reflect the refund in your account depending on the country you’re in.

4. New Zealand Consumer Law

We operate in full compliance with the Consumer Guarantees Act 1993 and Fair Trading Act 1986. These laws protect your rights as a consumer, ensuring that goods and services we provide are of acceptable quality and fit for purpose. If you believe that the services provided do not meet these standards, please contact us within 7 days of your tour, and we will investigate the matter.

In accordance with New Zealand law, if the service or product you’ve purchased is faulty or doesn’t meet the agreed specifications, you are entitled to a remedy (such as a replacement or refund).

6. Contact Us

If you have any questions about our Refund & Cancellation Policy or wish to request a cancellation or change, please contact our customer support team at:

• Email: boutiquesouthislandtours@gmail.com

• Phone: +64274363530